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100% Color Match Guarantee
100% Color Match Guarantee

Refund policy

Returns Policy

All Touch Up Paint Factory paint kits are custom/tailor made to each individual customers order due to the unique color code paint product. Therefore single paint products and paint kits are exempt from Distance Selling Regulations.

 

Non Custom Made Paint Products can be returned within 28 days of receipt for a refund . All items must be in their original packaging and unused.

 

How Does The Returns/Refund Policy Work?

Should you have a paint color issue please do get in contact with us, once you have double checked your vehicles color code for accuracy. The Touch Up Paint Factory kits come with a 100% color match guarantee (providing correct color information has been submitted with the order). If the color is not correct we will remake the paint so as to check for mixing inaccuracy or we can offer you a full refund.

 

When Do My Revocation Rights Begin?

The period of revocation/cancellation begins following the receipt of the last item of your order and lasts for a period of 28 days. Details pertaining to your right of revocation are included in our terms and conditions.

 

How Much Are The Return Costs?

Customers are to return items to us at their own cost.

 

How Do I Get My Money Back?

Once we have received and checked your return, you will receive a refund. This usually takes up to 7 business days to complete. In the case of a refund to a credit card, the refund may take up to 30 days to complete. Touch Up Paint Factory offers the following refund options:

  • In the case of credit card payments, your credit card account will be credited.
  • In the case of payments via PayPal, your PayPal account will be credited.

A refund through other means of payment is not possible, unless your credit card has expired. In this case, we need your bank details (IBAN and BIC/SWIFT) to refund the amount into your bank account. Should you have any questions about the Touch Up Paint Factory returns policy, you can contact our customer service agents at any time;

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If your color was not listed in our database that's quite normal. In fact 22% of our customers when ordering have to manually add their vehicle details  at this stage, so you're not alone.

Fill out as much information as you can, and remember, we offer our 100% color match guarantee on every kit regardless.

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